This policy covers merch only. Merch is sold by Club Sweat LLC ("Club Sweat"). Private sessions and events aren't shipped — we travel to your location in San Diego or Tampa Bay, and your booking confirmation covers those details.
Processing
Orders are packed within 2–3 business days. You'll get a tracking number by email as soon as your order ships. Orders placed on a weekend or holiday are processed the next business day.
Delivery and cost
United States — $6 flat rate, or free over $75. Arrives 3–7 business days after it ships.
Local pickup in San Diego or Tampa Bay — free where available. We'll email you to arrange a time.
We don't ship internationally at the moment. If you're outside the US, email hello@clubsweatco.com and we'll see what we can do.
Delivery estimates aren't guarantees. Once a parcel is with the carrier, its timing is out of our hands.
Lost, late or damaged parcels
If tracking hasn't moved in 7 days, or your order arrives damaged, email hello@clubsweatco.com with your order number and a photo. We'll replace it or refund it.
We can't replace orders the carrier has marked delivered but that are missing from your address. Please check with neighbours and your building first, then contact the carrier — reach out and we'll help you chase it.
Wrong address
Email us straight away if you entered the wrong address. If the order hasn't shipped we can fix it; once it has, we have to wait for it to come back to us.